Troubleshooting
When it doesn't work.
These are the failures we hit ourselves, in the order they are most likely to be yours.
Each one names the cause, because knowing why it happened is usually what tells you which
fix to reach for.
Common problems
The tablet can't find my Mac
Why
First check that Wing Display is started: the menu bar popover should say "Listening for
a signal…". If it says "Idle", click Start. Otherwise it's
most likely the network, not the app. Guest, café and hotel Wi-Fi commonly enable client
isolation, which stops devices on the same network from seeing each other at all.
Discovery has nothing to find. Some home routers do the same across bands or on a guest
SSID.
Fix
Turn on the tablet's hotspot and join your Mac to it — that bypasses the network
entirely and is free. On a network you control, check both devices are on the same SSID
and that AP isolation or "client isolation" is off. A USB Connection also sidesteps the
network completely and is part of Pro. You can also type the
Mac's IP address under Or connect by IP in the tablet app;
find it at System Settings → Wi-Fi → Details.
The tablet lists my Mac but never connects
Why
Your Mac is waiting for you. The first time a tablet connects, the Mac shows an "Allow
this device?" prompt, and nothing streams until you click Allow. A Deny isn't
remembered, so the next attempt asks again.
Fix
Look for the prompt on your Mac, click Allow, and connect again from the tablet. Tablets
you've allowed are listed under Paired Devices… in the menu
bar.
macOS never asked about my local network — or I said no
Why
The tablet finds your Mac by looking for it on the local network, and macOS gates that
behind a permission it asks for the first time you click Start. Declined once, it is not
asked again.
Fix
Switch Wing Display back on under
System Settings → Privacy & Security → Local Network.
The tablet connects, but the screen stays black
Why
Screen recording permission is missing. The connection is fine; there is simply no
picture to send, because macOS is withholding it.
Fix
Allow Wing Display at
System Settings → Privacy & Security → Screen & System Audio Recording,
then quit and reopen the app — macOS often requires a relaunch before a new grant takes
effect.
I can see the screen, but touching it does nothing
Why
Touch and pen are part of Pro — on Free the tablet says "Touch
and pen control are part of Pro." With Pro, the usual cause is the Accessibility
permission: video and input are separate grants, so a working picture tells you nothing
about whether control is allowed.
Fix
Allow Wing Display at
System Settings → Privacy & Security → Accessibility. The
menu bar has an Open Accessibility Settings… button that goes
straight there.
USB Connection won't come up Pro
Why
Usually one of these: the cable is charge-only and carries no data; USB debugging is
off, or the tablet hasn't accepted the one-time "Allow USB debugging?" prompt for this
Mac; Wing Display isn't started on the Mac; the Mac is an Intel model — the USB
Connection currently needs Apple silicon; or this tablet has no Pro, in which case the
USB tab says "USB connection is part of Pro." and has no button to connect over the cable.
Fix
Swap in a known data cable, turn on USB debugging in Developer options, click
Start on the Mac, then unplug and replug and accept the
prompt. Cables bundled with power adapters are the usual culprit. On an Intel Mac,
connect wirelessly for now.
I pay for Pro, but touch or USB is locked
Why
Your Mac checks the subscription each time the tablet connects, using the purchase
record Google Play gave the tablet. The tablet says which check failed.
Fix
Find the message the tablet shows:
"Pro needs a quick check with Google Play." Connect the tablet to the internet once,
then reconnect.
"This computer couldn't confirm your Pro subscription." Update Wing Display on your
Mac from Check for Updates… in the menu bar.
"Pro is on hold or paused in Google Play." Fix the payment or resume the subscription
in Google Play › Subscriptions.
"Your Pro subscription has ended." Subscribe again from the tablet app.
The tablet says this isn't the computer you paired with
Why
The tablet remembers each Mac it has paired with. After you reset the Mac, use a
different user account on it, or remove Wing Display's keychain key, it looks like a
different computer.
Fix
Tap Forget this computer on the tablet, then connect again and
click Allow on the Mac.
The tablet asks me to update both apps
Why
The Mac host and the tablet app are on versions that don't speak the same protocol.
Fix
On the Mac choose Check for Updates… in the menu bar; on the
tablet, update Wing Display in Google Play.
My pointer or a window disappeared off the edge of the screen
Why
Wing Display adds the tablet's display to your Mac when you click Start, before any
tablet connects, so the pointer and windows can wander onto it.
Fix
Connect the tablet, or click Stop in the menu bar to remove
the display. System Settings → Displays lets you place it
where you expect.
The tablet loses charge while it's plugged into the Mac
Why
USB-C negotiates which side supplies power, and some Android tablets can settle on
feeding the computer instead of drinking from it — often after a prompt like "Charge
connected device". The tablet then runs its screen off its own battery while charging
your Mac.
Fix
Check the USB notification on the tablet and set it back to charging. If the setting
won't stick, restarting the tablet reliably restores it. Worth watching on long wired
sessions.
After my Mac woke up, the picture didn't come back
Why
Wing Display pauses while the Mac sleeps and recovers on wake. If recovery fails, the
menu bar popover says "Recovery failed".
Fix
Click Retry in the popover.
The picture stutters or lags
Why
Wireless contention. A busy 2.4 GHz band, distance from the router, or neighbours sharing
your channel all cost you frames — and a shared network can degrade at any moment without
anything changing on your side.
Fix
Move to the tablet's hotspot — free, and usually enough, because it takes you off the
contended network altogether. If it is still not clean, the USB Connection carries far more than
Wi-Fi and is unaffected by anything happening on the network; it is part of
Pro. Wing Display keeps separate quality settings per connection
type, so tuning the USB Connection won't disturb your wireless setup.
Still stuck
Email support@wingdisplay.com. Tell us your macOS
version, your tablet model, and which of the two connection modes you were using — that
combination is usually enough for us to recognise the problem.