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Troubleshooting

When it doesn't work.

These are the failures we hit ourselves, in the order they are most likely to be yours. Each one names the cause, because knowing why it happened is usually what tells you which fix to reach for.

Common problems

The tablet can't find my Mac

Why

First check that Wing Display is started: the menu bar popover should say "Listening for a signal…". If it says "Idle", click Start. Otherwise it's most likely the network, not the app. Guest, café and hotel Wi-Fi commonly enable client isolation, which stops devices on the same network from seeing each other at all. Discovery has nothing to find. Some home routers do the same across bands or on a guest SSID.

Fix

Turn on the tablet's hotspot and join your Mac to it — that bypasses the network entirely and is free. On a network you control, check both devices are on the same SSID and that AP isolation or "client isolation" is off. A USB Connection also sidesteps the network completely and is part of Pro. You can also type the Mac's IP address under Or connect by IP in the tablet app; find it at System Settings → Wi-Fi → Details.

The tablet lists my Mac but never connects

Why

Your Mac is waiting for you. The first time a tablet connects, the Mac shows an "Allow this device?" prompt, and nothing streams until you click Allow. A Deny isn't remembered, so the next attempt asks again.

Fix

Look for the prompt on your Mac, click Allow, and connect again from the tablet. Tablets you've allowed are listed under Paired Devices… in the menu bar.

macOS never asked about my local network — or I said no

Why

The tablet finds your Mac by looking for it on the local network, and macOS gates that behind a permission it asks for the first time you click Start. Declined once, it is not asked again.

Fix

Switch Wing Display back on under System Settings → Privacy & Security → Local Network.

The tablet connects, but the screen stays black

Why

Screen recording permission is missing. The connection is fine; there is simply no picture to send, because macOS is withholding it.

Fix

Allow Wing Display at System Settings → Privacy & Security → Screen & System Audio Recording, then quit and reopen the app — macOS often requires a relaunch before a new grant takes effect.

I can see the screen, but touching it does nothing

Why

Touch and pen are part of Pro — on Free the tablet says "Touch and pen control are part of Pro." With Pro, the usual cause is the Accessibility permission: video and input are separate grants, so a working picture tells you nothing about whether control is allowed.

Fix

Allow Wing Display at System Settings → Privacy & Security → Accessibility. The menu bar has an Open Accessibility Settings… button that goes straight there.

USB Connection won't come up Pro

Why

Usually one of these: the cable is charge-only and carries no data; USB debugging is off, or the tablet hasn't accepted the one-time "Allow USB debugging?" prompt for this Mac; Wing Display isn't started on the Mac; the Mac is an Intel model — the USB Connection currently needs Apple silicon; or this tablet has no Pro, in which case the USB tab says "USB connection is part of Pro." and has no button to connect over the cable.

Fix

Swap in a known data cable, turn on USB debugging in Developer options, click Start on the Mac, then unplug and replug and accept the prompt. Cables bundled with power adapters are the usual culprit. On an Intel Mac, connect wirelessly for now.

I pay for Pro, but touch or USB is locked

Why

Your Mac checks the subscription each time the tablet connects, using the purchase record Google Play gave the tablet. The tablet says which check failed.

Fix

Find the message the tablet shows:

"Pro needs a quick check with Google Play." Connect the tablet to the internet once, then reconnect.

"This computer couldn't confirm your Pro subscription." Update Wing Display on your Mac from Check for Updates… in the menu bar.

"Pro is on hold or paused in Google Play." Fix the payment or resume the subscription in Google Play › Subscriptions.

"Your Pro subscription has ended." Subscribe again from the tablet app.

The tablet says this isn't the computer you paired with

Why

The tablet remembers each Mac it has paired with. After you reset the Mac, use a different user account on it, or remove Wing Display's keychain key, it looks like a different computer.

Fix

Tap Forget this computer on the tablet, then connect again and click Allow on the Mac.

The tablet asks me to update both apps

Why

The Mac host and the tablet app are on versions that don't speak the same protocol.

Fix

On the Mac choose Check for Updates… in the menu bar; on the tablet, update Wing Display in Google Play.

My pointer or a window disappeared off the edge of the screen

Why

Wing Display adds the tablet's display to your Mac when you click Start, before any tablet connects, so the pointer and windows can wander onto it.

Fix

Connect the tablet, or click Stop in the menu bar to remove the display. System Settings → Displays lets you place it where you expect.

The tablet loses charge while it's plugged into the Mac

Why

USB-C negotiates which side supplies power, and some Android tablets can settle on feeding the computer instead of drinking from it — often after a prompt like "Charge connected device". The tablet then runs its screen off its own battery while charging your Mac.

Fix

Check the USB notification on the tablet and set it back to charging. If the setting won't stick, restarting the tablet reliably restores it. Worth watching on long wired sessions.

After my Mac woke up, the picture didn't come back

Why

Wing Display pauses while the Mac sleeps and recovers on wake. If recovery fails, the menu bar popover says "Recovery failed".

Fix

Click Retry in the popover.

The picture stutters or lags

Why

Wireless contention. A busy 2.4 GHz band, distance from the router, or neighbours sharing your channel all cost you frames — and a shared network can degrade at any moment without anything changing on your side.

Fix

Move to the tablet's hotspot — free, and usually enough, because it takes you off the contended network altogether. If it is still not clean, the USB Connection carries far more than Wi-Fi and is unaffected by anything happening on the network; it is part of Pro. Wing Display keeps separate quality settings per connection type, so tuning the USB Connection won't disturb your wireless setup.

Still stuck

Email support@wingdisplay.com. Tell us your macOS version, your tablet model, and which of the two connection modes you were using — that combination is usually enough for us to recognise the problem.