Your account

Delete your Wing Display account

Your Wing Display account is the one the tablet app made when you signed in with Google. You can delete it here, or on the account screen of the tablet app. If your Pro subscription is running, you can have the account deleted on the day it ends and change your mind until then. Once the account is deleted, that can't be undone.

What deleting removes

Your account: your Google account's ID, its email address and your name.
Every tablet's sign-in: each tablet signed in to the account is signed out the next time it contacts our service, and loses the Pro that came from the account.
Your linked purchases: your subscription status and Google Play purchase tokens, except the encrypted reference kept to cancel renewal and refund a renewal charged after your request, as explained below.
Pro proofs: our service stops issuing them, and each tablet deletes its own when it signs out.
Purchase history and daily records about the account: renewals, prices, sign-up, trials, payments and cancellations, and the flag we set if 8 tablets were signed in at once.

We also ask RevenueCat, the company that keeps our subscription records, to delete its record of the account. We keep the account's random id and deletion date for 30 days so that a purchase still on its way can't bring the account back. The deleted data can stay in our database's backups for up to 30 days before it is overwritten. While the renewal cancellation or a refund is still in progress, we keep that note until it is complete, at most 180 days after your request. Google Play's own order records stay with Google, and with us for accounting and tax, as the privacy policy explains.

What happens to Pro

Deleting your account cancels renewal in Google Play for every Pro purchase linked to the account. We show you when Google Play confirms the cancellation. If a renewal is charged after your deletion request, we refund it in full, unless you turned the subscription back on yourself in Google Play. If your Pro subscription is running, you choose when the account goes:

On the day your subscription ends (the usual choice): we cancel renewal now and delete your account on that date. Your account and Pro keep working until then, and you can keep your account until that date, here or in the tablet app. The date doesn't move: a renewal charged anyway is refunded in full, unless you turned the subscription back on yourself in Google Play.
Now: we delete the account at once. Pro stops on your tablets the next time they contact our service; a tablet that stays offline can keep Pro for up to 30 days. The rest of a paid period is lost.

We refund automatically only a renewal charged after your deletion request. For anything else, you can request a refund through Google Play or contact us.

We keep an encrypted purchase reference only as long as the cancellation and any refund need it, at most 180 days after your request. You can check or cancel renewal yourself at any time on Google Play's subscriptions page, including without deleting your account.

Open Google Play subscriptions

Delete the account

To check that the account is yours, sign in with the Google account you used in the tablet app.

This page needs JavaScript to sign you in. Turn it on and reload, or delete the account in the tablet app.

Can't sign in? Email support@wingdisplay.com from the account's email address and we will delete it for you.